When I swipe my hand above TOWNEW T1S the lid isn't opened

TOWNEW / Help Center / T1S Troubleshooting

First, try to touch the button once to reactivate the Auto-sensing Mode.

If the problem remains, please contact us and provide us with the following information.

1. Proof of defect in the form of a video that shows the button doesn't work

2. Photo of the label in the bottom part of your TOWNEW T1S.

3. S/N number on the bottom of the trash can.

4. Your proof of purchase, detailed address, and phone number.

5. Could you check whether your TOWNEW T1S charger works properly? Have you charged your TOWNEW T1S for about 5 hours? Here's how to test your charger https://www.youtube.com/watch?v=XFjyre-tFKw

6. The color of your TOWNEW T1S.