TOWNEW T1S failed to seal the bag and the sealing bar doesn't return to its initial position

TOWNEW / Help Center / T1S Troubleshooting

 

When the trash is piled up above the height of the sealing mechanism, it may cause the sealing bar to hit the trash and make it unable to seal the bag properly or return to its initial position. To troubleshoot this, here are what you need to do:

1. Compact or take out parts of the piled-up trash, especially the part that hits the sealing bar, and then close the top compartment.

2. Touch and hold the button for about 3 seconds to seal the bag again.

If the problem remains, please contact us and provide us with the following information.

1. Proof of defect in the form of a video that shows:

• Your TOWNEW T1S is being plugged into the power and the power switch is ON

• You try to open the lid with the sensor

• You fully lifts up the top compartment where the button is located(once it’s fully lifted up, no need for you to keep holding it because it will stay up on its own), then touch and hold the button for about 3 seconds to seal the bag so that we can see how the sealing bar works now.

2. Photo of the label in the bottom part of your TOWNEW T1S. 

3. S/N number on the bottom of the trash can. 

4. Your proof of purchase, detailed address, and phone number. 

5. Could you check whether your TOWNEW T1S charger works properly? Here's how to test your charger https://www.youtube.com/watch?v=XFjyre-tFKw

6. The color of your TOWNEW T1S.

 If the new bag is not placed properly on the can, touch and hold the button for about 3 seconds to seal the bag again.